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Excellence in Our Service is our aim…take part in filling questionnaire

Dear Clientele,

In an effort to improve our given insurance service and satisfy your expectations and suggestions, the Social Security Corporation (SSC) circulated herein below questionnaire among all SSC"s branches.In a bid to reach the most potential majority of our clientele both inside and outside the Kingdom, it is our great pleasure to let you take part in measuring our different services and your satisfaction of which, thus you are kindly requested to fill the said questionnaire.

Appreciating your time and consideration,

SSC Service for Which You Claimed Is
Branch or Office Where Service is given
Branch
Personal Information
Gender
Nationality
Marital Status
Age
Education
óClient Type
Please, evaluate the following
    Strongly Satisfiedð Satisfied Moderately Satisfied Unsatisfied Strongly Unsatisfied
1 - Employee possesses competent knowledge to answer my inquiries
2 - Employee insists on guiding me how to receive required service
3 - Employee shows willingness to offer required service
4 - Employee behaves friendly and courteously
5 - Most of employees to whom I referred are available at their offices
6 - My transaction is performed within an appropriate time
7 - SSC manages to perform my transaction on time given to me in advance
8 - Instructions on the required documents for performing my transaction were clear and understandable
9 - Location of the branch to which you referred is easily accessible
10 - Clientele Waiting Area is suitable
11 - The branch has public utilities
12 - The branch setting is clean and suitable
13 - The branch has guiding posters
14 - Employee is well dressed and neat in appearance
15 - I have been informed of my transaction progress
16 - SSC provides extra services that are necessary to help my transaction proceed (photocopier, stamps, ……)
17 - Procedures of my transaction were easy and simplified
18 - Forms that I filled were clear and simple
19 - My transaction was performed at the same branch
20 - SSC considers my suggestions seriously
21 - Procedures of my complain are easily proceeded
22 - SSC serves me promptly and accurately
What are your suggestions for improving our service?